Cancellation &
Refund Policy.

The $500 deposit

A $500 USD deposit is required to secure a place. The deposit is nonrefundable when the guest cancels. It is applied toward the total retreat price and is included in any approved booking transfer.

If you cancel

All guest payments are nonrefundable if the guest cancels, regardless of the amount of notice. Send cancellation notice in writing using the reply address in your booking correspondence or mail it to Owa He, 320 S 2nd Ave, Sioux Falls, SD 57101. The date we receive the written notice controls.

A no-show, late arrival, early departure, inability to obtain travel documents, or voluntary decision to skip an included activity does not create a refund right.

Transfer to another retreat

Instead of losing the value paid, a guest may request one transfer to another available Owa He retreat beginning within 12 months of the original retreat start date. An approved transfer carries a $150 USD fee. The request is subject to availability, supplier commitments, and Owa He approval.

If the new retreat costs more, the guest must pay the difference. If it costs less, the remaining value will not be refunded. A transferred booking cannot be transferred a second time.

Transfer to another person

A guest may ask to transfer the booking to another eligible person. The replacement guest must complete the application and booking process and be accepted by Owa He. Approval is not guaranteed, and an approved transfer carries the same $150 USD transfer fee.

Payment plans

A payment plan divides the agreed retreat price into installments. It is not a subscription and does not create a month-to-month right to cancel. A failed or missed installment does not cancel the booking automatically. The guest remains responsible for the signed payment schedule unless Owa He approves a transfer or confirms otherwise in writing.

If Owa He cancels

If Owa He cancels the retreat, the guest may choose either a full refund of all retreat payments, including the $500 deposit, or a fee-free transfer of the full amount paid to another available Owa He retreat.

We will communicate the options in writing. Approved refunds will be returned to the original payment method whenever practical within 30 business days.

Major changes by Owa He

If Owa He materially changes the retreat dates or destination and the guest cannot attend, we will treat that booking as an Owa He cancellation. The guest may choose a full refund or a fee-free transfer.

Unexpected events outside our control

Severe weather, natural disaster, public health emergency, government restriction, border closure, civil unrest, major transportation interruption, or an unexpected property closure may make a retreat unsafe or impossible to operate. If Owa He cancels the retreat because of such an event, the guest may choose a full refund or a fee-free transfer.

Removal from a retreat

If a guest is removed for a serious or repeated violation of the guest conduct requirements, no refund or transfer will be provided. The guest is responsible for return travel and related costs.

Travel expenses and insurance

Unless expressly included, airfare, visas, extra hotel nights, independent activities, and other personal arrangements sit outside the retreat price and are not reimbursed by Owa He. We strongly recommend travel insurance for cancellation, interruption, medical emergencies, evacuation, delay, and baggage loss.

Questions or payment disputes

Please contact us promptly if a payment, transfer, or refund appears incorrect so we can investigate it. The version of this policy accepted with the signed booking agreement governs that reservation. Nothing in this policy removes any consumer or other legal right that cannot lawfully be waived.